Frequently Asked Questions

Yes. Headquartered in Damascus (Al-Mazzeh, Fayez Mansour St), our field engineering teams cover Damascus, Rural Damascus, and major industrial zones including Adra Industrial City, Hassia, and Sheikh Najjar, backed by guaranteed response times and comprehensive Service Level Agreements (SLAs).

We evaluate your active concurrent users, database transaction volumes, ERP requirements, and 3-to-5-year scalability. Based on this audit, we architect optimal Dell PowerEdge or HPE ProLiant configurations with enterprise ECC RAM, hardware RAID controllers, and redundant hot-plug power supplies.

Yes. Our certified systems engineers handle complete on-site deployment across Damascus, Adra Industrial City, Hassia, and Sheikh Najjar. This includes server rack installation, cable management, PDU & Smart UPS integration, and environmental testing.

We deploy enterprise NAS/SAN solutions from QNAP and Synology equipped with Western Digital Red Pro or Seagate IronWolf Pro drives configured in RAID 5, 6, or 10. These provide encrypted shared storage, automated snapshots, and high-throughput iSCSI targets for virtualization hosts.

Fortinet FortiGate provides deep packet inspection (DPI), intrusion prevention (IPS), web filtering, SSL inspection, and anti-botnet shields. It stops malicious payloads at the perimeter before they reach client PCs or file servers.

Yes. We configure site-to-site IPsec VPN tunnels with hardware-accelerated encryption across MikroTik, Cisco, and Fortinet gateways. This enables remote branch employees to access centralized ERP, shared folders, and internal services securely as if on the same local network.

We deploy managed Gigabit/10G switches with VLAN segmentation, QoS traffic prioritization, and loop prevention (STP). For wireless, we deploy centralized controller-managed Wi-Fi 6 access points with seamless roaming across all corporate floors.

Virtualization allows running multiple isolated virtual machines (Domain Controller, Database, ERP, File Server) on a single powerful physical server. This cuts hardware acquisition costs by up to 60%, drastically reduces UPS power draw, and enables snapshots before system updates.

Yes. We use specialized P2V (Physical-to-Virtual) tools to convert live physical operating systems into virtual appliances with zero data loss and minimal scheduled downtime, typically executed over a weekend or off-peak hours.

By configuring a cluster of two or more physical hosts connected to shared storage, automated HA monitors node health. If one physical server suffers hardware failure, virtual machines instantly boot on surviving nodes with negligible interruption.

The 3-2-1 rule dictates maintaining 3 copies of business data, across 2 different media types, with 1 copy isolated off-site or immutable. This guarantees that even if local production storage is hit by encryption malware, clean unalterable copies remain immediately restorable.

We specialize in Veeam Backup & Replication, Synology Active Backup for Business, and native Proxmox Backup Server. These solutions provide block-level deduplication, instant VM boot directly from backups, and daily automated email integrity reports.

With Veeam Instant Recovery and warm-standby NAS repositories, mission-critical virtual machines can be powered on in under 10 minutes directly from the backup target while production disk arrays rebuild in the background.

By routing internal calls over secure corporate internet or VPN links, communication between your headquarters, branch offices, and factories becomes completely free. External client calls can also be dynamically routed through the most cost-effective local gateways.

Yes. Using modern VoIP softphone applications (such as 3CX or Grandstream Wave on iOS and Android), staff maintain their direct desk extensions, receive transfer calls, and join conference calls from anywhere with internet connectivity.

Yes. We configure multi-level interactive auto-attendant menus ('Press 1 for Sales, Press 2 for Support'), queue management, out-of-hours voicemail-to-email routing, and high-capacity compliance call recording.

Our SLAs provide regular monthly preventive maintenance visits, 24/7 emergency hotline coverage, proactive remote health monitoring for servers and firewalls, disaster recovery drill validations, and prioritized on-site dispatch across Damascus, Rural Damascus, and industrial districts.

For critical Level-1 incidents (such as complete server shutdown or core firewall hardware failure), our initial remote response is within 15 minutes, with dedicated on-site dispatch reaching client facilities across Damascus within 2 hours.

Yes. We offer prospective enterprise clients a complimentary on-site IT assessment. A senior engineer inspects your server health, network layout, firewall policies, and backup posture, delivering a detailed technical diagnostic report with zero obligation.

We supply genuine Dell PowerEdge and HPE ProLiant rack servers, Cisco and MikroTik network switches, and APC Smart-UPS battery backup systems customized to your workload, backed by local warranty and technical support.

Yes. Our engineers handle delivery and complete on-site deployment in Damascus and Syrian industrial cities (Adra, Hassia, Sheikh Najjar), including server rack mounting, Cat6A patch panel cabling, PDU/UPS wiring, and operating system loading.

By automating recurring server configuration, security baseline auditing, and user permissions with Ansible playbooks and Python/PowerShell scripts, we eliminate human configuration error and reduce IT maintenance response times by up to 90%.

Yes. We deploy automated telemetry scripts that mount nightly backups in isolated test sandboxes, verify database transaction integrity, and send automated confirmation or alert notifications to administrators without manual intervention.